Refund Policy for MockCity Pro

1. Refund Eligibility

We offer a 30-day, no questions asked refund policy for MockCity Pro, our premium plan. To be eligible for a refund, the following conditions must be met:

• The refund request must be made within 30 days from the date of purchase.
• The request must be for the MockCity Pro plan specifically.
• The request must be made by the original purchaser.

2. Refund Process

To request a refund for MockCity Pro, please contact our support team at [email protected]. We may require additional details to verify your purchase and process the refund.

3. No Questions Asked

We understand that circumstances may change, and you may decide that MockCity Pro does not meet your needs. Therefore, we provide a no questions asked refund policy within the specified refund period. Whether you encountered technical difficulties or simply changed your mind, we respect your decision and will process the refund promptly.

4. Refund Amount

If you are eligible for a refund according to this policy, we will refund the full amount you paid for the MockCity Pro plan. Please note that any additional charges, such as taxes or transaction fees, may not be refundable.

5. Refund Method

Refunds will be issued using the original payment method used for the purchase. It may take several business days for the refunded amount to appear in your account, depending on your financial institution's processing times.

6. Termination of Access

Upon processing the refund for MockCity Pro, your access to the premium features provided by MockCity Pro will be terminated. You will revert to the free version of MockCity, with access only to the features available in the free plan.

7. Modifications to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective upon posting the revised policy on our website or notifying you by email or other means of communication.

8. Contact Us

If you have any questions or concerns regarding this Refund Policy or our refund process, please contact us at [email protected]. We will be happy to assist you.

Refund Policy for MockCity API

Overview

This refund policy outlines the terms and conditions under which refunds are granted for purchases related to the MockCity API.

No Refunds

All purchases and subscription plans made on the MockCity API platform are non-refundable. Once a purchase or subscription plan has been processed and payment has been received, no refunds will be issued.

Exceptions

MockCity may, at its sole discretion, make exceptions to this refund policy in the following circumstances:

• If there was a billing error on our part resulting in overcharging or double billing, we will rectify the issue and provide a refund for the excess amount.
• If the MockCity API service experiences prolonged and unscheduled downtime, resulting in the inability to use the API for an extended period, eligible customers may request compensation or an account credit.

Unused Credits

If you have purchased credits for the MockCity API, you may be eligible for a refund of those unused credits. Refunds for unused credits are subject to the following conditions:

• Refunds are only applicable to unused credits that were purchased within the past 30 days.
• The refund amount will be calculated based on the unused credits at the time of refund request.
• Refunds will be issued using the same payment method used for the original purchase.

Contact Us

If you have any questions or concerns regarding our refund policy, please feel free to contact our support team:

Email: [email protected]